Payment & refund

Payment options

What payment methods can I use?

We accept Visa, MasterCard, and PayPal for all countries. In addition, we offer various local payment methods in many countries. If you are not able to pay with any of the offered methods, please contact customercare@laurentvergne.com and we can arrange a custom made order by Wire Transfer.

I’ve returned my order, when can I expect a refund? 

If you have returned items, the purchase amount will be refunded by the same payment method you used when ordering. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be

automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

See below for more information:

Creditcard: the purchase amount is automatically returned to your credit card account within 1 to 4 weeks.

PayPal: PayPal automatically processes Refunds.

Bancontact/Mister Cash: the amount is returned to the relevant account within 2 business days.

SOFORT Banking: the amount is returned to the relevant account within 4 business days.

Giropay: the amount is returned to the relevant account within 2 to 4 business days.

Ideal: the amount is returned to the relevant account within 2 business days.